Privacy Policy
PRIVACY POLICY
Agnee Funeral Services
Last updated: August 2026
1. Our Commitment to Your Privacy
Agnee Funeral Services respects the privacy of the families and individuals we serve
We understand that arranging a funeral, cremation, burial or international repatriation may require families to provide detailed personal and family information at a difficult and emotional time.
Some of this information is required to arrange the funeral itself. Other information may be required to complete death registration, cremation, cemetery, government, statutory or other documentation on behalf of the family.
This Privacy Policy explains how Agnee Funeral Services collects, holds, uses and discloses personal information.
2. Information We May Collect
The information we collect depends upon the services being provided and the documentation required.
We may collect information including:
- your name, address, telephone number and email address;
- your relationship to the deceased;
- information about the deceased;
- information concerning the deceased’s spouse or partner, parents, children, siblings, next of kin and other family members;
- dates and places of birth and other family information required for death registration;
- information concerning marriages and relationships;
- information required to complete death registration and other statutory documentation;
- funeral, cremation and burial information;
- information required to complete an application for cremation;
- relevant medical practitioner and medical-device information where required for cremation;
- information concerning the circumstances of a death where required for statutory or other official documentation;
- signatures and statutory declarations;
- limited information concerning identification documents where required to verify the identity of a person making a statutory declaration;
- religious, cultural or family requirements relevant to funeral arrangements;
- photographs, documents and other material supplied to us;
- payment, billing and transaction information;
- correspondence and communications with Agnee Funeral Services;
- other information reasonably necessary to arrange or provide the services requested.
We seek to collect only information reasonably required to provide our services, complete required documentation and meet our legal and administrative obligations.
3. Information About the Deceased and Their Family
Arranging a funeral and registering a death can require considerably more family information than people may initially expect.
Depending upon the circumstances, Agnee Funeral Services may need information concerning the deceased’s parents, spouse or partner, children, siblings and other family members.
This information may be required to accurately complete death registration, cremation, cemetery or other official documentation.
Information solely about a deceased person is generally treated differently from information about a living individual under Australian privacy law. However, information concerning a deceased person may also contain or reveal personal information about living family members.
4. How We Collect Information
Agnee Funeral Services may collect information:
- directly from you;
- from another family member, next of kin, executor or authorised representative;
- during funeral arrangements conducted in person;
- by telephone, email or other electronic communication;
- through our website and Contact Us form;
- through online forms provided using Jotform;
- from hospitals, nursing homes, hospices and medical practitioners;
- from coroners;
- from cemeteries and crematoriums;
- from religious representatives;
- from consulates, airlines, freight providers, overseas funeral directors and receiving agents where international repatriation is required; and
- from other persons or organisations where reasonably necessary to provide the services requested or complete required documentation.
Where reasonably practicable, we collect personal information directly from the person concerned or from a person authorised or appropriately placed to provide that information.
5. Why We Collect and Use Information
Agnee Funeral Services collects and uses information where reasonably necessary to arrange funerals and provide related services.
This may include:
- transferring and caring for a deceased person;
- arranging a funeral, cremation or burial;
- preparing and completing death registration documentation;
- preparing cremation, cemetery and other statutory forms;
- communicating with cemeteries and crematoriums;
- liaising with hospitals, medical practitioners, coroners and government authorities;
- liaising with Pandits, Priests, Granthis, Ministers, Pastors and other religious representatives at the family’s request;
- arranging religious and cultural funeral requirements;
- arranging flowers, coffins, hearses and other funeral services;
- arranging funeral notices, memorial material and livestreaming;
- arranging the collection, return or transfer of cremated remains;
- arranging domestic or international repatriation;
- communicating with family members and authorised representatives;
- responding to enquiries;
- processing payments and maintaining appropriate business records;
- administering and improving our services and business operations; and
- meeting legal, statutory and regulatory requirements.
Some information is necessary because a government authority, cemetery, crematorium, medical practitioner or other organisation requires it.
If required information is not provided, we may be unable to complete particular documentation or provide a requested service.
6. Information About Other Family Members
A person arranging a funeral will often need to provide information concerning other members of the deceased’s family.
Where you provide personal information about another living person, we ask that you provide only information that is relevant and appropriate for the funeral arrangements, death registration or related documentation.
We recognise that it may not always be practical for Agnee Funeral Services to communicate directly with every family member whose information is required for official funeral or death-registration documentation.
Where required and reasonably practicable, we take steps to ensure individuals are made aware of how their information is handled.
7. Online Forms and Jotform
Agnee Funeral Services uses online forms to collect information for enquiries, funeral
arrangements, death-registration information, cremation documentation and related purposes.
Information submitted through Jotform is transmitted and processed using systems operated by Jotform and its service providers.
Agnee Funeral Services does not represent that information submitted through Jotform
is stored exclusively within Australia.
Information submitted through our online forms may therefore be processed or stored using infrastructure located outside Australia.
We use information submitted through these forms for the purpose for which it was collected and for related purposes reasonably necessary to provide the requested services or complete required documentation.
8. How We May Disclose Information
Providing funeral services necessarily involves working with other organisations and service providers.
Agnee Funeral Services may disclose relevant information where reasonably necessary to provide the requested services, complete required documentation, conduct our business or comply with legal obligations.
Recipients may include:
- NSW Births, Deaths & Marriages and other government authorities;
- hospitals, nursing homes, hospices and medical practitioners;
- coroners;
- cemeteries and crematoriums;
- mortuary and funeral service providers;
- religious representatives;
- florists and other funeral suppliers;
- funeral, cremation and burial information;
- professional advisers, accountants and insurers;
- consulates and diplomatic representatives;
- airlines, freight and transport providers;
- overseas funeral directors and receiving agents;
- website analytics, advertising and technology providers, including Google;
- livestreaming and communications providers;
- technology, hosting, online form and business administration service providers;
- and other persons or organisations authorised or requested by the family or where disclosure is otherwise permitted or required by law.
We seek to disclose only information reasonably necessary for the relevant purpose.
9. Overseas Processing and Disclosure
There are circumstances in which information handled by Agnee Funeral Services may be processed, stored or disclosed outside Australia.
Our use of technology and cloud-based service providers, including Jotform and Google services, may involve information being processed or stored using infrastructure outside Australia.
International repatriation may also require Agnee Funeral Services to disclose information to organisations outside Australia.
Depending upon the destination and circumstances of the repatriation, these organisations may include:
- Australian or foreign diplomatic and consular representatives;
- overseas government authorities;
- airlines and freight providers;
- overseas funeral directors;
- receiving agents;
- and family representatives overseas.
The countries involved in an international repatriation will depend upon the destination requested by the family.
Where Australian privacy law applies, Agnee Funeral Services takes reasonable steps in relation to overseas handling and disclosure of personal information as required by law.
10. Website Analytics, Advertising and Cookies
Agnee Funeral Services uses Google Analytics to help us understand how visitors find and use our website.
We also use Google Ads conversion tracking solely to measure whether our advertising results in actions such as website visits, enquiries or other interactions with Agnee Funeral Services. We do not use Google Ads remarketing or personalised advertising through our website.
Google Analytics and Google Ads may use cookies and similar technologies. When a website uses these services, information such as the page URL and IP address may be sent to Google, and Google may set or read cookies depending upon the service and configuration.
We use these services to:
- understand how people find and use our website;
- measure website performance;
- measure the effectiveness of our advertising;
- understand whether advertisements result in enquiries or other interactions;
- and improve our website and services.
Information collected through these technologies may be processed by Google and its service providers outside Australia.
You can control or restrict cookies through your browser settings and, where available, through website cookie or consent controls.
For further information about Google’s handling of information from websites that use Google services, please refer to Google’s information about data from partner websites and apps.
11. Storage and Security
Agnee Funeral Services takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be held electronically or in physical records.
Electronic information may be stored using systems operated by Agnee Funeral Services and trusted third-party service providers.
Access to personal information is limited, where reasonably practicable, to persons who require it for legitimate funeral, documentation, administrative or business purposes.
While we take reasonable steps to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.
12. Retention of Information
Agnee Funeral Services retains information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate funeral and business records, and to comply with applicable legal, statutory and regulatory requirements.
When personal information is no longer required to be retained, we take reasonable steps to destroy or de-identify it where appropriate and required by law.
13. Direct Marketing
Agnee Funeral Services may use contact information for marketing purposes where permitted by law.
We do not use sensitive information for direct marketing except where permitted by law and, where required, with appropriate consent.
Where required, marketing communications will provide a reasonable means of opting out of future marketing communications.
14. Accessing or Correcting Your Personal Information
You may contact Agnee Funeral Services if you wish to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading
We may need to verify your identity before providing access or making a correction.
In some circumstances, access may be limited or refused where permitted or required by law.
15. Privacy Enquiries and Complaints
If you have a question, concern or complaint about how Agnee Funeral Services has handled your personal information, please contact us using the details below.
We will consider your enquiry or complaint and endeavour to respond within a reasonable period.
Where the Australian Privacy Principles apply and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
16. Changes to This Privacy Policy
Agnee Funeral Services may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices.
The current version will be published on our website.
17. Contact Agnee Funeral Services
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
Agnee Funeral Services Telephone: 0466 13 2000 Website: www.agnee.com.au
Last updated: August 2026